The ISIS Helpdesk System is a web based, customer request tracker and customer support application.
ISIS integrates the management of; Service Requests, Knowledge Bases, User / Customer Details & History, Company Assets, Important Files and Documents, into a simple, intuitive, easy to use interface.
ISIS Helpdesk is a complete support services management suite. ISIS takes the overhead out of providing web based customer support, improving efficiency, reducing workloads, and most importantly - leaving your customers happy and confident in the support you provide them.
- ISIS Portal Framework: The ISIS Portal Framework provides an application framework that allows customised content and functionality to be integrated with ISIS from a variety of sources.
- Scalable Solution: As your business expands, so does ISIS. The ISIS Helpdesk system is scalable to allow for growth and to serve you and your company well into the future.
- ISIS Agent Service: The ISIS Agent service module keeps you informed by closely monitoring your ISIS Database and sending notifications of events that take place within ISIS.
- Asset Management: ISIS provides a complete, comprehensive, searchable information database on your assets. Including asset history and staff allocation reports, General and extended asset information, as well as asset locations, warranties, lease information, and even notes or comments regarding particular assets.
- Knowledge Management: The ISIS Helpdesk has a powerful, robust internal knowledge base, which allows you to build a repository for almost any type of information you wish to gather or search across.
- File Management: Similar to the ISIS Knowledge Management, the File Base is a repository for valuable or important files. The ISIS File Base allows easy categorisation, storage and sorting of frequently needed or important files in one centralised, fully searchable system.
- Customer Self-Service Portal: The ISIS Client Module is designed to be a complete 'self-management' system for your customers. Allowing them to manage their own support issues, and help them find solutions to problems themselves.
- 100% Web Enabled: The ISIS Helpdesk Interface is 100% Web-Enabled, meaning your technicians or customers can access your helpdesk from anywhere in the world at any time.
- Quick and Simple Installation: With our intuitive installation and upgrade wizards, installation and maintenance of your ISIS System is quick and simple.
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Each Service Request is managed from one simple interface - from logging a new request to closure
ISIS Knowledge Base & File Base effectively manage and maintain your important documents and files
Your customers are able to log new support requests or check the status of existing ones online and in real time via the ISIS Client
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